OverTrust FAQs

What is OverTrust?

OverTrust is a warranty service provided by Overcart on products that have been quality-checked by Overcart’s QC experts and are found to be in perfect working condition.The OverTrust warranty is applicable on smartphones, tablets, feature phones, and laptops only.  Manufacturer warranty precludes OverTrust in all cases—only products that specifically mention OverTrust warranty are eligible for this service.

OverTrust warranty is valid for six (6) months for the main device and covers most functional issues.

When can I avail OverTrust warranty?

You can avail OverTrust warranty for any of the below mentioned reasons:

  1. On encountering software issues impacting smooth running of the device
  2. On encountering hardware issues impacting smooth running of the device

 

   OverTrust warranty cannot be availed on:

  1. User guides
  2. Any (i) third-party software, settings, content, data, or links installed or downloaded onto product at any time, or (ii) manufacturer and third party services or enabling clients even if pre-installed
  3. Any (i) normal wear and tear, (ii) reduced charging capacity of the battery resulting from its natural end of product life, or (iii) pixel defects in your product’s display that are within the scope of industry standards
  4. SIM card and/or any cellular or other networks or system on which your product operates
  5. Errors or damage caused by: (i) misuse or not using your product in accordance with the user guide, such as if the product has been exposed to moisture, dampness, extreme thermal or environmental conditions or rapid changes in such conditions, corrosion, oxidation, spillage of food or liquid or to influence from chemical products, (ii) using your product with, or connecting it to, any product, accessory, software, or service not manufactured or supplied by manufacturer, (iii) any products combined with your product by a third party, (iv) damage or errors caused by hacking, cracking, viruses, or other malware, or by unauthorized access to services, accounts, computer systems or networks; or (v) other acts beyond Overcart’s reasonable control.

 

   OverTrust warranty is not valid:

  1. Outside the Covered Country
  2. If your product, or the software it runs on, has been (i) opened, modified, or repaired without Overcart’s authorization, or (ii) repaired with unauthorized spare parts
  3. If your product's serial number, the mobile accessory date code, or the IMEI number has been removed, erased, defaced, altered or if these are illegible in any way
  4. If you have not installed the latest software updates that are publicly available for your product within a reasonable time of their release
  5. If you refuse to give possession of the product to Overcart for repair and investigation.

 

 How do I avail warranty?

  1. OverTrust warranty can be claimed by visiting the nearest Overcart certified service centre in your city/region. The list of certified service centres is given below:

S.No. Region Location Address
1 South Andhra Pradesh Regenersis (India) Private Limited,
      Zauafshan Services,46-16-49/1, Danavaipet, Rajahmundry-533103, East Godavari, Andhra Pradesh - 533103
2 South Andhra Pradesh Regenersis (India) Private Limited,
      Shop Number-111, Central Park, Tilak Road, Tirupati - 517501
3 South Andhra Pradesh Regenersis (India) Private Limited,
      Ashok Electronics & Computer Servicing Centre, #-46/20/84, 1St Floor, Opposite Vinayaka Temple,
      Mandavari Street, Dondaparthy Junction , Visakhpatnam - 530016
4 East Assam Regenersis (India) Private Limited ,
      Delight Solutions, House No 47, Ground floor, Bora Service By Lane, Beside Samsung Mobile Service Center,
      Guwahati -781007
5 East Assam Regenersis (India) Private Limited,
      Eastern Infoways,1St Floor, Bishnu Complex, Opp. Eley Cinema Hall,Gar Ali, Jorhat, Assam - 785001
6 West Chattisgarh Regenersis (India) Private Limited,
      Computer Care, Shop No. 3, Hotel Mid Town, Telephone Exchange Road,Bilaspur - 495001
7 North Delhi Regenersis (India) Private Limited ,
      Regenersis (India) Private Limited , 10-A, Devika Tower, Upper Ground Floor, Building No 6,
      Nehru Place, New Delhi 110019
8 North Delhi Regenersis (India) Private Limited ,
      Esskey Outsourcing Pvt. Ltd , UG-8, Vishwadeep Tower, Distt. Centre, Janakpuri, New Delhi-110058
9 West Gujarat Regenersis (India) Private Limited,
      Regenersis (India)  Private Limited , F.F 103, 104 Rudra Complex, Opposite Chadawad Police Chowki,
      Ambawadi Ahmedabad
10 West Gujarat Regenersis (India) Private Limited,
      Pooja Communication, B/105, Shree Ram Arcade, NR Gopal Crossing Station Road , Anand-388001, Gujarat State
11 West Gujarat Regenersis (India) Private Limited,
      Ashu Infotech, 206, Kaveri Complex, 1St Floor, No.20, New Jagnath Plot, Rajkot -360001
12 North Haryana Regenersis (India) Private Limited,
      1st Floor, Opp. To Metro piller No. 50-51,Sikandarpur Market ,MG Road, Gurgaon-122002
13 North Jammu & Kashmir Regenersis (India) Private Limited,
      SHEIKH ENTERPRISES, Yatri Bhawan Complex, Durga Nag,Near Burn Hall School , Dalgate ,Jammu & Kashmir, Srinagar-190001
      Jammu & Kashmir, Srinagar-190001
14 South Karnataka Regenersis (India) Private Limited,
      3Rd Floor, #53/58,Sri Chakravarthi Complex,,Sajjan Rao Circle ,V.V.Puram,Bangalore -560004
15 South Karnataka Regenersis (India) Private Limited,
      N C Infotech, # 711, 1St Cross, S.V Colony, Behind Arun Theater, Tilakwadi, Belgaum -590006
16 South Karnataka Regenersis (India) Private Limited,
      Brs Computer & Mobile Solutions, Shop No.7, Ground Floor, Balaji Palaza, Raghavendra Talkies, Bellary - 583101
17 South Karnataka Regenersis (India) Private Limited,
      Laptop Shopee , Paramshetti building, Basement,Beside Laxmi temple, M G Road, , Vijayapur (Bijapur) -586101
18 South Karnataka Regenersis (India) Private Limited,
      Indigo Computers , #440, 7th Main, 7th Cross, Chethana Hotel Road , P J Extension, Davanagere -577002
19 South Karnataka Regenersis (India) Private Limited,
      Micro Touch Infotech Pvt Ltd ,#G1 & G2 Sharda Complex,Pda Engg College Road,
      Aiwan-E-Shahi Area,Gulbarga - 585102
20 South Karnataka Regenersis (India) Private Limited,
      Cntrl R, Hotel Shwetha Building, Opp Valencia Church, Valenica Road, Mangalore -575002
      Opp. Indian Bank, Gandhi Square,Mysore
21 South Karnataka Regenersis (India) Private Limited,
      Dot Net Computers,#218, Upper 1st Floor, Mcc Building, Makkaji Chowk Complex,Opp. Indian Bank,
      Gandhi Square, Mysore-570001
22 South Karnataka Regenersis (India) Private Limited,
      Shree Bhavani Systems, 1st floor, Sri Manjugiri nilaya, Durgigudi 1st parallel road,
      Near Sparsha hospital, Shivamogga -577201
23 South Kerala Regenersis (India) Private Limited,
      Axel Services, No: 5/1507J, First Floor, Meridian Mansion, Above Tvs Showroom,
      Near Malayala Manorama, Wayanad Road, Calicut -673001
24 South Kerala Regenersis (India) Private Limited,
      Door No 28/3209 ,Melka tower,2nd floor, Cheruparambath Road, Kadavanthara Cochin- 682020
25 South Kerala Regenersis (India) Private Limited,
      Sahar Communications, 1St Floor , Prestige Center, Near Training School, Sub Register Office Road, Kannur-670002
26 South Kerala Regenersis (India) Private Limited,
      Axel Services, SECOND FLOOR, GRAND ARCADE BUILDING, MIDDLE HILL, MALAPPURAM
27 South Kerala Regenersis (India) Private Limited,
      Real Value It Services,#13/709/08, First Floor, Smart Centre,Near Vetinary Hospital, Kokkala,Thrissur -680021
28 West Maharashtra Regenersis (India) Private Limited,
      Classic Computer Communication ,Shop No.2, Purva Corner, Canal Road, Baramati -413102
29 South Kerala Real Value It Services,
      #13/709/08, First Floor, Smart Centre,Near Vetinary Hospital, Kokkala,Thrissur
30 West Maharashtra Regenersis (India) Private Limited,
      It System Solution, Office No.13, 1St Floor, Amriteshwar Niwas, Mahagiri,
      Koliwada, Cidco Road, Thane West -400601
31 West Maharashtra Regenersis (India) Private Limited,
      Shivai Industrial Estate, Unit No: 210/ 211, 2Nd Floor, Behind Mc Donald,
      Andheri- Kurla Road, Saki Naka Andheri(E),Mumbai - 400072
32 West Maharashtra Regenersis (India) Private Limited,
      Ms.Infocom Systems, Shop #S3, 2Nd Floor, Dharmaraj Plaza, Old Gangapur Naka, Gangapur Road,
      Opp Nashik-Rd Deolali Bank, Nashik
33 West Maharashtra Regenersis (India) Private Limited,
      Padmanabh Electronic, Shop No. 2, Yogiraj Appartment 100Ft Road Vishrambag, Sangli
34 East Meghalaya Regenersis (India) Private Limited,
      Quinton Road, Police Bazaar, Near Parking Lot, Shillong -793001
35 North Punjab Regenersis (India) Private Limited,
      F-77 Back Side Hotel Gulfam ,Civil lines, Hazi Rattan Chowk,Bathinda-151001
36 North Punjab Regenersis (India) Private Limited,
      Swastik Computers, SCF6 2nd floor above Times of India, GTB Nagar, Jalandhar
37 North Punjab Regenersis (India) Private Limited,
      Khurana  Complex, Flat No 4, 2Nd Floor, Kochar Market Chowk, Ludhiana
38 West Rajasthan Regenersis (India) Private Limited,
      Elite Tech Services, No: 215, Second Floor, Achaleshwar Complex, Opp. Old Complex, Ratanada Road, Jodhapur
39 South Tamil Nadu Regenersis (India) Private Limited,
      #4,Ceebros Centre,No45,Montieth Road, 3Rd Floor,( Adjacent To Hotel Ambassador Pallava),
      Egmore,Chennai -600008
40 South Tamil Nadu Regenersis (India) Private Limited,
      Mytech Solutions, #30,First Floor,Krishnarayar Tank Street, Opp. Hdfc Bank,Madurai -625001
41 South Tamil Nadu Regenersis (India) Private Limited,
      END to END IT Services , No: 6, 2nd Floor, 7th cross Street, Brindavanam main road, Brindavanam,
      (Nearby Le Royal Park Hotel) Pondicherry 605013
42 South Tamil Nadu Regenersis (India) Private Limited,
      Mytech Solutions, Raja Palace , G-18, #75, Trivandrum road, Palayamkottai,Tirunelveli-627002
43 South Telangana Regenersis (India) Private Limited,
      Door No 1-2-64/1/2 , Nandanavanam Chambers, 2nd floor , Behind brand factory,
      Park lane , Secunderabad-500003
44 East Tripura Regenersis (India) Private Limited,
      Deb Udyog, Colonel Chowmuhani, Palace Compound (Near Bajaj Show Room), Agarthala, Tripura (W) -799001
45 North Uttar Pradesh Regenersis (India) Private Limited,
      Palash Infotech, Ug 4, Vinayaka Central Plaza, B1-35, M.G. Marg, Civil Lines, Allahabad -211001
46 North Uttar Pradesh Regenersis (India) Private Limited,
      Famous Computers,Shop No. 22, 2Nd Floor Novelty Plaza ,Near Old Bus Stand,Near Dinanath Lassi ,
      Civil Lines, Bareilly -243001
47 North Uttar Pradesh Regenersis (India) Private Limited,
      Complete Computer Solutions, 101, 1St Floor, 77, Rahul Complex, Ram Nagar Kiran Mandi Chowk,
      Ambedkar Road, Ghaziabad -201001
48 North Uttar Pradesh Regenersis (India) Private Limited,
      Creative Computers,05, Pushoanjali Complex, Shahi Market, Cinema Road, Gorakhpur -273001
49 North Uttar Pradesh Regenersis (India) Private Limited,
      Creativecomp Infotech Pvt .Ltd. ,Lg-4 Tez Kumar Plaza 75, Hazratganj, Lucknow,
      Land Mark :Beside Janpad Market ,Drm Office -226001
50 East West Bengal Regenersis (India) Private Limited,
      Microsys,Kanak Bhaban, Opp Indian Overseas Bank, Benachity, Durgapur -713213
51 South Telangana Regenersis (India) Private Limited,
      Shop No G-35,H.No.3-5-484/3, Aslami Complex, New Peacock Restaurant,Rajiv Chowk, Karimnagar
52 South Telangana Regenersis (India) Private Limited,
      # 6-2-132, adjacent to Hnk police station,Main road, chowrasta Hanamkonda Warangal
53 South Telangana Regenersis (India) Private Limited,
      NO.7, REVENUE BHAVAN, BESIDE TRAFFIC POLICE STATION, OPP CONGRESS OFFICE,
      KHAMMAM - 507001, TELANGANA STATE
54 East Mizoram Regenersis (India) Private Limited,
      M/s Gemini Enterprise , G-45, A Rohnuna Building, Zarkawt Main Street, Aizawl – 796007, Mizoram
55 South Andhra Pradesh Regenersis (India) Private Limited,
      20/295, Beside Annamacharya Circle, B K M Street, Opp Sai Baba Cycle Mart, Kadapa – 516001, Andhra Pradesh
56 North Uttarakhand Regenersis (India) Private Limited,
      D1D2, Pragati Vihar , Basement - Navarang Restaurent, Near Janata Inter College, Rudrapur
57 North Uttar Pradesh Regenersis (India) Private Limited,
      House No. 631, Awash Vikash Colony ,Faizabad Amaniganj, Faizabad
58 East Assam Regenersis (India) Private Limited,
      1st Floor, Tribeni Complex, Tezpur - 784001, Sonitpur (Assam)
59 East Assam Regenersis (India) Private Limited,
      Maa Seting Complex, Chapaguri Road, Bongaigaon, Assam - 783380 (Near Axis Bank)
60 South Andhra Pradesh Regenersis (India) Private Limited,
      ATP Care, #13/65, Kamala Nagar, DCMS Road,Ananthpuram-515001
61 North Uttrakhand Regenersis (India) Private Limited,
      Geetanjali Telecom, B.S.M Tiraha,Dehradun Road, Roorkee - 247667
62 South Tamil Nadu Regenersis (India) Private Limited,
      Gayathri Electronics, Opp: Safety Yamaha show room, Door No:29, Sathy Road, Veerapanchathiram, Erode - 638004
63 South Andhra Pradesh Regenersis (India) Private Limited,
      Mythri Services, # 19,20,21 Munaga Chenniah Complex, Beside Vijaya Complex, Kurnool Road, ONGOLE- 523002
In case you want to avail the OverTrust warranty on a Moto device, please visit any of the service centres listed below
+ -

 

  1.  In case you are not able to find an Overcart certified service centre in your city/region, simple give us call on +91-828-752-2555.

 

How is this different from manufacturer warranty?

  1. Warranty is provided by Overcart certified service centres.
  2. These service centres are operated by Overcart’s trusted partners and they already provide refurbishment services to top brands and manufacturers of smartphones, tablets & laptops.

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